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FAQ

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HOW DO I CARE FOR MY LONG LASTING ROSES?

We at The Flower Box SF provide only superior quality products. Most of our roses are Premium Ecuadorian roses, which are the best roses on the market. 2% of our roses are from Asia because certain colors are only offered there. They are zero maintenance roses.  


WE GUARANTEE THAT YOUR ROSES WILL LAST A YEAR. TO KEEP YOUR PRESERVED ROSES LASTING EVEN LONGER, SIMPLY FOLLOW THESE INSTRUCTIONS:


1. Do not water them.

2. Keep them out of direct sunlight.

3. Keep roses in room temperature.

4. Treat them with care because they are real roses and are delicate.

5. Do not take them out of their box. They are comfortable there.

WHAT ARE PRESERVED ROSES?

Preserved roses are real roses. The only difference is that once the rose is in full bloom, it undergoes a process to prolong its lifespan. Our Ecuadorian roses are processed by non toxic products and are completely safe. However, we do not recommend eating it.

HOW DOES THE QUALITY OF YOUR PRODUCTS COMPARE TO YOUR COMPETITORS?

Many people only look at the roses when receiving their flower boxes, but when you're paying premium prices, it's important to make sure that every part of the flower box is top quality.


For our roses, we use premium Ecuadorian roses, which are the best on the market.


As a company who has experience in ordering numerous different acrylic flower boxes, we can honestly say that our quality is the best. Lower end acrylic flower boxes will turn yellow in a year’s time or so. Ours will not for at least five years. With decades of experience, our manufacturer uses raw acrylic from the UK (instead of China) and inspects it 5 times before being sent to us. We then inspect 2 more times before sending it out to our customers. 


As for our non acrylic flower boxes, we can proudly say that they meticulously crafted in Europe.


WHAT IS THE PROCESSING TIME ON ORDERS?

For those who are ordering flowers, please note that our processing time is 1- 3 days. Once your order is made, you will receive an email. Failure to respond to that email may delay shipping time. 

WHAT IS YOUR REFUND POLICY?

Please email us if you have any questions before placing your order. Once your order is placed it is final sale. 

DISPUTES AND CHARGEBACKS

We will prosecute any fraudulent buyers or customers deliberately creating chargebacks for authorized purchases. Lawsuit documents from small claims court will be mailed to the billing address where the customer will be subpoenaed to our states local court.